Method: visual inspection, material analysis, product history review, complaint history review, nc/capa history review, labelling review, risk assessment.Result: the reported event was confirmed via visual inspection of the returned product.The tulip and its locking ring showed no signs of damage.Material analysis found that the device was found to have fractured in a mode of ductile overload due to an applied torsional force.The elemental constituents met the print requirements.It was reported that the patient had hard bone, which would contribute to the difficulty inserting the screw that would require more force than usual and cause the ductile overload due to an applied torsional force.Conclusion: the root cause of the reported event is excessive force applied with screw hole preparation, under tapping, and patient bone quality being contributing factors.
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