The customer did not provide patient demographics such as age, date of birth, gender, weight, ethnicity, and race.The testosterone reagent was not returned for evaluation.A beckman coulter (bec) field service engineer (fse) was not dispatched to the customer's site.No hardware errors, flags or other assay issues were reported in conjunction with this incident.Customer technical support completed troubleshooting and hardware verification with the customer via phone.Testosterone precision runs were requested and recovered within precision claim.The cause of this event could not be determined with the available information.
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The customer reported obtaining non-reproducible estradiol, tsh, free t3, and testosterone patient results involving the laboratory's access 2 immunoassay analyzer (serial number (b)(4)).There was a change to treatment for one patient based on a testosterone result.The patient had a change in injection amount.There was no reported injury or illness to the patient in this event.Quality control (qc) recovered outside customer¿s established ranges for multiple assays.The customer recalibrated and/or used fresh qc and recovered within range.No issues with sample integrity were reported by the customer for this initial sample.
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