Aspen surgical received a report from the distributor that product was found with seal issues.The actual device was returned for evaluation.The manufacturing lot number was available for review.A review of the sample confirmed the reported issue for the light handle being packaged in the seal of the pouch.Analysis of the finished good lot number was reviewed.No non-conformance's were noted during the manufacturing process.According to the manufacturing process, these parts are manually loaded into recessed pockets on a packaging machine per specified work instructions.If incorrectly loaded or not orientated properly, the product interferes with the sealing process.Therefore a likely root cause for the parts in the seal can be attributed to an operator error.Operations and supervisors were notified of this issue during the daily update meetings.Based on this information, no further action is required.
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