As reported, during device check, the autopulse platform (sn (b)(4)) intermittently does not power on when the power button was pressed.Per reporter, the fully charged battery was used prior to inserting into the platform.In addition, second battery was used for troubleshooting with the same results.No patient involvement.
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The customer reported complaint for the autopulse platform intermittent powering on issue when was not confirmed during the initial functional testing and the archive review.There were no device deficiencies found during evaluation of the returned platform that could have caused or contributed to the reported complaint.As part of routine service during testing, the platform was examined and found cracked/damaged front cover, unrelated to the reported complaint.The autopulse passed the initial functional test without any fault or error.No discrepancies were found in the archive data.The platform was functionally tested and operated as intended.The platform passed all testing specifications with no further issue observed.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaints for autopulse sn (b)(4).
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