We reviewed the dhr for this chair, and it passed all applicable quality tests and configuration requirements, and met all specifications as ordered when it left the facility.In discussing the series of events with the end user, it was revealed that the bolt that disassembled had been recently removed and reassembled due to maintenance performed on the caster bearings by an independent technician.No company name was provided for this technician, just his name and that he was someone who had accounts that allowed him to get parts.
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The end user claims that following maintenance to her casters from an independent 3rd-party, she was using her wheelchair when a bolt disassembled from the front caster, causing the wheel to fall off without her noticing.She claims the abrupt stop resulting from her caster fork contacting the ground caused her to fall from the chair and break her femur.The injury required surgery and implants.The latest communication with the customer indicates she is recovering and in good health.
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