A steris service technician arrived to inspect the transfer carriage following the reported event.The technician was informed that while unloading instruments from the sterilizer, the transfer carriage's front wheels did not lock into the sterilizer docking station; causing the front of the transfer carriage to fall to the floor.The instrument packs present on the loading cart did not contact the floor and did not require reprocessing.The technician identified that the front of the transfer carriage had been damaged upon contacting the floor during the event and was unable to test the functionality of the transfer carriage.Based on the description of the event, it appears that the employee did not fully engage the transfer carriage to the sterilizer's docking station prior to removing the rack from the sterilizer.The transfer carriage was removed from service following the reported event and a replacement transfer carriage was delivered to the user facility.No additional issues have been reported.A steris account manager is scheduled to perform in-service training on the proper procedure while loading and unloading the sterilizer on (b)(6) 2018.
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