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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Investigation ¿ evaluation.The complaint device was not returned for an evaluation.A photograph was provided for review.A document based investigation was conducted including a review of complaint history, the device history record, instructions for use, quality control data, and specifications.Per the photo provided we can see the device inside the pouch in a storage container.A review of the device history record for lot 9020677 records no relevant non-conformances.A review of complaint history records for lot 9020677 revealed one other complaint.The other complaint is for a different failure mode (unable to deploy).The instructions for use (ifu) states the following in consideration of the reported failure mode: instructions for use: 19.The outer sheath (d), which securely attaches the stent to the delivery mechanism, is slowly retracted back toward the purple (e) and white (f) luer hubs, until it contacts the white hub.This is done with the surgeon supporting the luer hub in position without movement.Frequent fluoroscopic evaluation for proper positioning is advised.The surgeon should check positioning of the radiographic markers frequently, to be sure the stent location has not changed.20.The wire guide (h) is then removed completely.21.The surgeon then unscrews the white luer hub (f) from the purple (e) luer connector, holding the purple connector securely without permitting it to move, while drawing the white hub away from the assembly.This is performed using continuous fluoroscopy to maintain appropriate positioning of the radiographic markers, thereby maintaining positioning of the stent.How supplied: supplied sterilized by ethylene oxide gas in peel-open packages.Intended for one-time use.Sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Store in a dark, dry, cool place.Avoid extended exposure to light.Upon removal from package, inspect the product to ensure no damage has occurred.A review of the product device master record (dmr) and has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The complainant did not return the complaint device for investigation.Due to this, no dimensional/functional/visual verifications could be completed, thus concluding that there is not sufficient evidence to suggest the device was manufactured out of specification.A supplier investigation reviewed the dhr of the affected lot and concluded that no non-conformances were found prior to release.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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