Medivators field service engineer (fse) reported the facility had their dsd 201 automated endoscope preprocessors (aers).Temperature not set in accordance with the high level disinfectant labeling requirements.There is potential that endoscopes are not reprocessed properly in the aers.The facility uses metricide opa high level disinfectant in their aer which requires a 5-minute contact time at 25°c.The facility's aers was set at 10°c.The facility staff were informed and the medivators fse corrected the basin temperature.The fse tested the machines and they ran within specification with no issues.Per the medivators aers user manual, users are required to verify correct parameter settings that are appropriate for the type of hld utilized.After several attempts at contacting the facility, no information was provided to medivators regarding how many endoscopes were reprocessed at the wrong temperature.There have been no reports of patient harm.This complaint will continue to be monitored in the medivators complaint handling system.
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