A steris service technician arrived onsite following the reported event to inspect the 66" evolution transfer carriage and found that the locking pin was not at the proper height.If the locking pin is not at the proper height while loading and unloading, it may cause the transfer carriage to not properly engage with the docking station subsequently allowing the transfer carriage to fall to the floor.The root cause of the event was attributed to a loose nut and absence of threadlock subsequently allowing the locking pin to move to an improper height.The technician adjusted the locking pin to the proper height, tested the transfer carriage, confirmed it to be operating according to specification, and returned it to service.The unit was installed at the user facility in january 2018 and is currently under steris warranty.The transfer carriage was installed by a third-party service provider.Steris performed in-service training with the third-party service provider on the proper installation of the 66" evolution transfer carriage, specifically adjusting the locking pin.A 2-year complaint review indicates this to be an isolated event and no additional issues have been reported.
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