The customer reported the device would not detect monitored hr (heart rate) from patient with a pacemaker.The device was in use on a patient, however there was no adverse event to the patient or user.During the event, emergency medical services arrived on scene, and connected the patient to a heartstart mrx via ecg electrodes.Relevant medical history included status post placement of an automated implantable cardioverter defibrillator.No shocks were attempted or delivered during the event.No transcutaneous pacing was attempted or delivered during the event.No adverse event was reported or associated with the use of this device.Electrocardiogram (ecg) rhythm strips and case events file were provided for review.Review of provided electrocardiogram (ecg) rhythm strips and case events showed the heartstart mrx was powered on into monitor mode with patient category set to non-paced at 09:17:13 on (b)(6) 2018.At 00:01 elapsed time (et), ecg leads were placed with lead ii selected as the source ecg.Throughout the entire rhythm strip, the patient had a paced heart rhythm of approximately 80 paced pulses per minute (ppm).The heartstart mrx would calculate the rhythm as an extreme bradycardia.A philips field service engineer (fse) evaluated the device and was unable to duplicate the symptom.There is no information to support that a malfunction occurred.The device was behaving as intended when it would not count the paced pulses as the heart rate.The algorithm counting r waves, not pacer spikes, is an expected device behavior.
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