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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Additional information: investigation evaluation.A visual inspection and functional testing of the returned device was conducted.A document based investigation was also performed including a review of complaint history, the device history record, instructions for use, manufacturing instructions, and quality control data.One device returned to manufacturer for investigation.Returned packaging confirms lot number 8991688.The complaint device was returned with the handle in the closed position.The basket formation was partially opened.The male luer lock adapter (mlla) is tight.The collet knob is tight and secure.Polyethylene terephthalate tubing (pett) measures 3.7 cm in length.Functional testing determined the handle actuates to the open position, but it does not close completely.Visual examination noted the basket sheath has a scrape mark located approximately 35.2 cm from the distal tip of the basket sheath and measures 1 cm in length.The basket formation is smashed/flattened.The clear covering on the wires has pulled away from the wire.The basket wires have the appearance of being hooked and pulled on.A review of the device history record found there were no non-conformances that would have caused or contributed to the reported failure mode.A review of complaint history records revealed one additional complaint from lot 8991688.The additional complaint was for a different issue.The instructions for use (ifu) contains information related to the reported failure mode: caution: this device is conductive.Avoid contact with any electrified instrument.Caution: sterile if the package is unopened or undamaged.Do not use if package is broken.Important: enclose device in sheath before removing from tray/holder.Important: excessive force could damage device.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Cook has concluded that the device was likely damaged during use.Damage to the coatings of the sheath and basket wires was found.The basket itself was also found to be smashed/flattened and had the appearance of being hooked on something and pulled on.Details of the procedure were not available, but the condition of the returned device indicates that excessive force was inadvertently applied to the device during use, causing the observed damage.The investigation conclusion is cause traced to user; unintended use error caused or contributed to event.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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