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Blank fields on this form indicate the information is unknown, or unavailable.Investigation: a review of the dimensional verification functional test, complaint history, device history, manufacturing instructions, review of trends, visual inspection, and quality control were conducted during the investigation.The customer returned one rycfw-7.0-35-6-rb-cw device with the dilator.The dilator was not inserted into the device.There is no visible damage to the dilator.The introducer tubing is compressed just below the proximal fitting.The device has biological matter throughout.The tubing was occluded with hemostats and water was injected into the side arm to test for leakage.The device did not leak around the silicone disc.There is visible glue on the top of the fitting and around the threads, but no glue in the cap additionally, a document-based investigation evaluation was performed.The proper procedures are in place to identify and prevent this failure mode prior to device distribution.The identified risk controls include manufacturing quality control checks and process validation.A review of the device history record for lot 9118563 did not show any related nonconformances and associated complaints for this lot.There is no evidence of nonconforming material in the field.Appropriate measures are being conducted to address this failure mode.The appropriate personnel have been notified.Per the quality engineering risk assessment, no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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