Approximate age of device - 7 years, 4 months.Investigation conclusion: the reported event was confirmed through the evaluation of the returned centrimag motor; however, a root cause could not be determined.The returned centrimag motor (serial number (b)(6) was evaluated and tested by tech service under work order # (b)(4).An open connection in the current bearing phase a2 connection was found.Resistance was intermittent when the cable was flexed at the connector end bend relief.Additionally, damage to the metal locking ring was observed.The motor couldn't be repaired and was returned to the customer.Due to no longer being suitable for human use, not for human use and defective labels were placed on the motor.It was recommended that the unit be scrapped from customer inventory.Reports of similar events have been documented and corrective action has been initiated to investigate similar issues.Reports of similar events will continue to be tracked and monitored.The centrimag system operating manual states that "the recommended practice whenever there is a 2nd generation centrimag primary console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the backup motor and console to continue patient support".The centrimag motor ifu instructs the user to inspect the centrimag motor, cable, console connector, and locking mechanism for any damage prior to use.If any component is damaged, do not use the centrimag motor.This document states that if the unit fails to operate according to the motor specifications or a console diagnostic error indicates a centrimag motor malfunction, it should be returned.No further information was provided.The manufacturer is closing the file on this event.
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