Additional narrative: on 11/23/2018 customers reported they cannot admit/discharge any patients on some telemetry transmitters.These transmitters are monitored at a central station.The corresponding org receiver is org-9110a s/n 1253.During troubleshooting, it was determined that this org receiver did not function as intended.Thus, the receiver was sent into nk for evaluation and repaired as necessary.Service requested: repair.Service performed: evaluation.Investigation result: nka repair center evaluated the org receiver.The suspected issue that org-9110a s/n (b)(4) was causing the admit/discharge issue on the telemetry transmitters could not be duplicated.Receiver performed as expected and allowed cns to admit and discharge patients.The cause of the issue was not with the org receiver.Service history for this receiver shows no other incidents.Since the last reported incident on 12/3/2018, there has not been another occurrence of at this facility.The root cause is unknown.Corrected information: approximate age of device: incorrectly calcuated.Concomitant medical products: the cns was working in conjunction with the org which was monitoring the transmitters.
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