Investigation summary: one loose 10ml syringe and one opened package, confirmed to be from batch #8158756 (p/n 302995), were received.The sample was visually evaluated.The sample had a label attached and appeared used with liquid residue inside, therefore evaluation was performed through the sample bag.A small scratch approximately 1/2¿ long was observed at the level of 1ml outside the scale markings.Furthermore, a device history record review showed no rejected inspections or quality issues during the production of the provided lot number that could have contributed to the reported defect.It is possible the observed scratch was the crack reported by the customer, although it could not be definitively confirmed.Potential root cause for the scratch/crack is associated with the assembly process.No corrective actions are necessary based on the defective rate identified.
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