Reported event: customer reported that the blue track was not securing the boot very well.Device evaluation and results: device evaluation was not performed due to the part not being returned.Device history review: not performed as the imp demayo knee positioner - 25 kit is an oem product.Complaint history review: based on the device identification, the catsweb and trackwise complaint databases were reviewed from 2011 to present for similar reported events regarding the imp demayo knee positioner - 25 kit.There have been no other events for the referenced part number that can be confirmed.Conclusions: no product inspection could be completed due to the product not being returned.Corrective action/preventive action: as the event did not involve a manufacturing related product problem indicating a non-conformity, adverse trend, or unanticipated hazard, no corrective action is required at this time.
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