Product complaint # (b)(4).Additional narrative: if information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was sent to the service center for repair.The defect reported by the customer has been verified and repaired.This complaint is confirmed.On inspecting the device, further deficiencies were found to be impairing device function.The motor does not turn and has been replaced.There was a short circuit in the motor cable, the motor cable was replaced.The resistance value of the keypad assembly was out of specification, the hand control was replaced.The root cause for the reported failure is likely the short circuit in the motor cable.A device history record (dhr) review has been conducted to determine if there were any internal processing issues, which would have contributed to the nature of the product complaint.Our results indicate that this batch of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the paperwork reviewed.The complaint device has been repaired and is fully functional.At this point, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
|
Date received by manufacturer on the initial report should be december 21, 2018.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
|