Customer reported via phone call that they experienced low blood glucose.The customer blood glucose level was 48 mg/dl at the time of incident and the current blood glucose of the customer was 230 mg/dl.Customer experienced symptoms such as shaking, sweating, anxiety.The customer was treated with food.Customer had using insulin pump system within 48 hours of reported high blood glucose event.Customer alleging insulin pump was over delivering.The insulin pump will be returned for analysis.
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Device passed the self test, sleep current measurement, active current measurement, rewind test, prime test, basic occlusion test, occlusion test, force sensor test, displacement test, and the delivery accuracy test.Device was programmed with multiple boluses and monitored.All boluses delivered properly and were listed in the daily history screen.Device then was programmed with multiple basal profiles and monitored.All basal profiles delivered their indicated amounts and were verified in the daily and summary history screens.The units left at the insulin pump display matched properly the units left at test reservoir.No delivery anomaly, bolus anomaly or basal anomaly noted during testing.
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