The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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The lot number identified was invalid.A review of the device history record (dhr) was unable to be performed.However, all dhrs are reviewed for accuracy prior to product release.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.One photograph was provided for evaluation.According to the image, the issue was observed as cardboard contamination in the syringe.The 60ml syringe, luer lock tip, is manufactured by an external supplier.The processing site operations consist only of the assembly (pick and place) into the operation tray.The syringes undergo a subsequent process after they leave this facility.The condition reported did not occur during the assembly manufacturing process.The reported customer complaint is confirmed.A root cause could not be determined.This complaint will be used for tracking and trending purposes.
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