Investigation summary: a device history review was conducted for lot number 8137337.Our records show the reported lot was manufactured in june of 2018 , and determined that this is the only instance of this issue occurring in this batch of insyte-a.According to the sampling plan applied for product performance, this lot was accepted and released without defects being noted during the final assembly or visual inspections.Additionally, in response to the damage observed in the sample provided our engineering team launched a review of the manufacturing, inspection, and packaging processes.During their review they were unable to identify any potential abnormalities that could have led to the reported event.Based on these findings, our engineers speculate that the most probable root cause for this occurrence is the application of force to the device during shipment or storage, however this cannot be confirmed to at this time.
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