An investigation was performed for the customer issue and included a review of the complaint text, a search for similar complaints, a review of complaint trending data, a review of the historical performance, a review of the instrument log file, and a review of product labeling.Ticket searches determined normal complaint activity for the likely cause lot.A review of complaint trending data determined there are no adverse trends.World wide data was used to review the historical performance of reagent lot 91480ui00 and confirmed no systemic issues for this lot.A review of the instrument log file confirmed the results as per the complaint text.Labeling was reviewed and found to be adequate.No unusual variation was observed through a review of statistical analysis.Based on all available information and abbott diagnostics' complaint investigation a product deficiency was not identified.
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