Medtronic received information regarding a navigation device being used for a functional endoscopic sinus surgery (fess) procedure.It was reported that the system became unresponsive.On the select patient screen, when the site tried to choose a patient, the mouse would move but the software would not respond to any input from the touchscreen or mouse clicks.Site rebooted the system and were able to select a patient, but the system became unresponsive again when trying to choose a different exam.Site removed the cd from the drive, checked that there were no additional flash drives on the system, and rebooted a third time.This time they were able to get to the equipment screen before the system became unresponsive.After a 4th reboot the site was able to get to the registration screen, successfully register, and then navigate.System had 91% free space.A software uninstall and reinstall resolved the issue.There was no patient impact reported.
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