The associated complaint devices were not returned for evaluation.Therefore, a product analysis could not be conducted.After repeated requests, smith and nephew has been unable to obtain device details or confirm the alleged deficiency with the devices.Smith and nephew has an outstanding request with the reporter for information.As device details were not made available, device history record review cannot be completed.Complaint history review could not be performed with any accuracy due to lack of batch information.Our clinical investigation noted that without supporting clinical/medical documents a thorough investigation cannot be performed.The patient impact could not be determined with the available information.Without the return of the actual product involved and no batch information available, our investigation of this report is inconclusive.No further investigation warranted for this complaint; and smith and nephew will continue to monitor for future complaints and investigate as necessary.Should additional information be received, the complaint will be reopened.
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