Investigation summary: bd had not received samples or photos from the customer facility for evaluation; therefore, the investigation was limited.Retention samples were selected from bd inventory for evaluation/testing and upon completion, the issue relating to oil gel globules was observed.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformance during manufacturing of the product.Investigation conclusion: based on evaluation of the retain samples, the customer¿s indicated failure mode for oil gel globules with the incident lot was observed.Root cause description: based on the investigation, a root cause could not be determined.However, bd is reviewing specific areas in the manufacturing process where the cause of this issue may have originated.
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