During installation after downloading the aos firmware on the cell-dyn sapphire analyzer, upon restarting the instrument there was a burning smell from the machine and visible smoke.The instrument was shut down.On the data station, error 1421 laser current too high.The analyzer was not installed at the customer site.No injuries occurred.
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs and a review of labeling.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.A definite cause was not identified, a few factors relating to the laser current, optics bench alignment and/or motion controller power supply could have cause the sim 1421 error.The analyzer was deinstalled.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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