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We have received the complaint device for evaluation and we have confirmed the reported defect in this device.We found that one of the blades did not close into the retainer when the green handle was pulled.The gap distance and the sheath length was found to be within specification.We also noted that the hoop of this blade was bent which could have led to this issue.Our lot history records review for lot number elv32331v did not reveal any discrepancies related to the complaint event either in the manufacturing or packaging processes.We have also reviewed the complaint history records for this product line for the last three years.We have not received any other complaints related to a similar issue.Hence, we consider this to be an isolated incident.Please note that we do conduct 100% inspection of the blade assembly during the manufacturing process.Our quality group also inspects each device before final packaging to ensure proper blade adjustment.However, it is possible that this blade/hoop was not well aligned during the manufacturing process.The blade alignment process includes manual adjustment of each blade by the operator.Operator errors, though rare, are possible due to the manual nature of the adjustments.It is also possible that the hoop was damaged during packaging or during shipping the device to the hospital.Our ifu clearly informs users to inspect the blades for damage and alignment prior to use.In this case, the user properly followed the risk mitigation measures (ifu) and properly identified the issue.Device was not used in the patient.Another valvulotome was used for the surgery.
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