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| Catalog Number |
9770500R |
| Health Effect - Clinical Code |
No Known Impact Or Consequence To Patient (2692)
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| Date of Event |
12/18/2018
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The manufacturer has received the sample and will be evaluated.Results are expected soon.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event or Problem Description
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It was reported that the unit battery does not hold a charge.Biomed reported when the system is plugged in, the system shows the battery is charging, however, after charging for some time, the system only runs for a few minutes.
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Additional Manufacturer Narrative
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of it was reported that the unit battery does not hold a charge was confirmed.The scanner was charged to 100%, when the ac adaptor was removed the scanner ran on battery power for approximately 5 minutes.The root cause is an internal failure in the lithium-ion battery.No other functionality issues with the equipment were found during evaluation/servicing.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event or Problem Description
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It was reported that the unit battery does not hold a charge.Biomed reported when the system is plugged in, the system shows the battery is charging, however, after charging for some time, the system only runs for a few minutes.
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Search Alerts/Recalls
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