On (b)(6) 2018, the reporter contacted animas alleging that the patient experienced a blood glucose between 40-50 mg/dl with sweating, shakes and unsteadiness when standing and/or walking associated with an alleged history/settings issue.Reportedly, the patient remained on the pump and did not receive any treatment above and beyond the usual routine of diabetes care and management.During troubleshooting with customer technical support, it was found that the basal delivery totals in the total daily dose did not match.It was noted that the basal edit screen was accessed, and the customer made changes to the basal program.The bolus totals did not match as well.The basal history matched the active basal program settings.This complaint is being reported because the patient experienced hypoglycemia associated with use error.
|