The product involved in the complaint was not returned for evaluation/investigation at this time.Therefore, no conclusions can be made as to the cause of the event.Should additional information or the original product be received resulting in new, changed or corrected information, a follow up report will be filed at that time.
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Customer contacted ameda, inc.On (b)(6) 2018 to report an incident when she set up the newly arrived finesse breast pump for the first time.Customer was using a different brand breast pump until that one no longer functioned.She states that when she plugged the ac adapter into the base port, a spark was emitted from the connection site.She reports no injury or burn when this occurred.The customer could not be reached by either phone or email after this initial contact was made so more clarification could not be ascertained.A replacement was not shipped to the customer since she did not have a ship to address after an eviction from her apartment the same day.
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