We have now concluded our investigation into this complaint.No dhr/batch record review possible as no lot numbers have been made available and no sample was received for evaluation.A review of the complaint history for this defect shows a very low level of complaints for this issue based on volumes manufactured.A clinical evaluation was carried out and additional information was obtained from the healthcare provider who stated that the patient was in organ failure and septic throughout the body prior to the application of allevyn life sacrum.The dressing was not being used to treat a wound, but rather it was applied to the sacral area as prevention.She also stated that the dressing did not cause or contribute to the demise of the patient.No further medical assessment is warranted based on the information provided.The investigation did not find product defect or manufacturing process issue.The complaint sample and product lot were not available at this time.Once the sample received, an assessment will take place to make further investigation.Based on the available information, the cause of the complaint is inconclusive, so no action can be taken at present.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.We will continue to monitor for any adverse trends relating to this product range.
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