Model Number 121740 |
Device Problems
Computer Software Problem (1112); Solder Joint Fracture (2324)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 11/21/2018 |
Event Type
malfunction
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Manufacturer Narrative
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The analyzer was sent to hemocue ab where the customer problem was confirmed, it was discovered that the eeprom memory had been corrupted.The customer has not received any faulty measurements but the initial investigation shows that potentially the corruption could in the worst case lead to faulty measurement results.Root cause investigation is ongoing.
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Event Description
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Hemocue ab received a complaint that the analyzer was showing error code e25.
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Manufacturer Narrative
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The root cause was found to be a glitch in the connection between components on the main board which has caused read and write errors leading to corrupt values in eeprom memory.The error in eeprom memory will be permanent if the root cause is happening in combination with other identified scenarios leading to potential incorrect measurements values.Corrective action is to improve the soldering process of components on the main board.Note, when the root cause is not occurring in a combination with the identified scenarios it will lead to an error code and no results will be displayed.
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Search Alerts/Recalls
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