Dme technician calls and alleges the user sustained a finger injury.The user caught their finger(s) between the back panel gap.Dme technician advised that the pins that secure panel-to-panel were not installed.Without the dowel pins, the panels can be flexed apart opening a pinch point.The bed was assembled in the home (b)(6) 2017.Technician advised there are no work order notes or other documentation that explain why the pins were not installed.Presumably they were omitted on initial install or possible subsequent move.We are overnighting pins for the technician to install.For preventive action, we will pre-install the pins before we ship.
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