The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned with no alleged deficiency.During evaluation, the service facility found the probe has poor image quality is confirmed.There is interference in the probe image box and the probe buttons intermittently function.The device was tested, serviced, and returned to refurbished inventory.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(6) showed no other similar product complaint(s) from this serial number.
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