A steris service technician arrived onsite following the reported event to inspect the transfer carriage.While onsite, the technician was informed that the reported event caused the transfer carriage to fall to the floor.All instruments subject to the event were reprocessed prior to use.The technician found that the locking mechanism had become damaged causing the transfer carriage to not properly engage with the docking station subsequently allowing the transfer carriage to fall to the floor.The unit was installed at the user facility in (b)(6) 2017 and the user facility is responsible for all maintenance activities.The unit has been removed from service.The user facility has requested that steris perform the necessary repairs.Once the repairs are made, the unit will be placed back in-service.
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