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If additional information should become available, a supplemental medwatch will be submitted accordingly.Udi: (b)(4).The complaint device was received and evaluated.Visual observations reveal no structural anomalies on the device.When the trigger was pulled by itself, it functions as intended.An eiii needle was loaded into the device and was tested on a sample rubber strip.When the trigger was actuated, the needle deploys successfully.However, to restore it to the original position, the needle trigger has to be pushed back manually.The device does not function smoothly as reported, confirming this complaint.As this is a reusable device, it is possible that tissue debris was lodged inside the shaft at the distal end and without proper cleaning/ sterilization; the device would become rough to operate over time.Other than this possibility, we cannot discern a root cause for this failure.A batch record review has been and the results indicate that this batch of product was processed without incident and therefore there is no internally assignable cause for the reported problem.Further, a review into the mitek complaints system revealed no other complaints for this lot of devices that was released to distribution.At this point, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.This report is being filed from the etq complaint management system as required under mitek's corrective and preventative actions (capa) to file usa fda mdr missed malfunctions.
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This is report 1 of 2 for the same event.It was reported by the sales rep that during an unspecified surgical procedure of the shoulder, it was observed that the needle would not go back in their expressew iii auto capture; therefore, the surgeon was unable to use the device.The sales rep stated that when using a second gun their expressew iii with hook after firing the device a couple times, the gun stopped working.The sales rep stated that the needle seemed to be catching on something and no longer firing.The sales rep stated that they even changed out the needle to another one and the same issue still occurred.The sales rep reported that the surgeon completed the procedure with an arthrex's device with no patient consequences but there was a two minute delay.There was patient involvement reported.There were no injuries, medical intervention or prolonged hospitalization.All available information has been disclosed.If additional information should become available, a supplemental medwatch report will be submitted accordingly.
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