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Pma/510(k) #: k973565.Investigation ¿ evaluation: a review of the complaint history, device history record, drawing, instructions for use (ifu), manufacturing instructions, quality control and specifications of the device, as well as a dimensional verification, visual inspection, and functional test, were conducted during the investigation.Upon visual inspection, no surface damage was found on the device.The needle was difficult to unscrew and remove by hand, but was able to be removed with excessive force.The threads did not appear damaged.The device dimensions were measured and found to be within specifications.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record indicated no non-conformances.A review of the relevant sub-assemblies and raw materials found no non-conformances.It should be noted there was one other reported complaint for the same failure mode on this lot number.No risk reduction activity was necessary.A supplier investigation was requested for the relevant sub-assembly lots.No non-conformances on the affected lots were found and no root cause could be established due to manufacturing processes or handling by the supplier.The device is shipped with an instructions for use (ifu) which states: ".Upon removal from package, inspect the product to ensure no damage has occurred." based on the information provided, the examination of the returned product, and the results of our investigation, the failure is most likely manufacturing related.Appropriate measures have been taken to address this failure mode.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.
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