Catalog Number 400301 |
Device Problem
Failure to Deliver (2338)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 01/08/2019 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device involved in this complaint has not been received by the manufacturer for evaluation at the time of this report.Review of manufacturing event log shows no issues that may have contributed to any quality issues reported.All process parameters were within specification.The sample is needed for a proper and thorough investigation.Complaint cannot be confirmed.Root cause cannot be determined.If the sample becomes available, this report will be updated with the evaluation results.
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Event Description
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Customer complaint alleges "when using the aquapak, there were no bubbles when the oxygen passes." there was no report of patient impact or consequence.
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Event Description
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Customer compalint alleges "when using the aquapak, there were no bubbles when the oxygen passes." there was no report of patient impact or consequence.
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Manufacturer Narrative
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Qn#(b)(4).A used 340 ml water bottle was received for evaluation.The top port was punctured and the trigger was removed.Visual inspection shows an slight deformity in the plastic near the adaptor port and top of the water bottle.No other visual defects were observed.A functional inspection could not be performed since the humidifier adaptor was not received along with the complaint sample.Although this visual deformity is not an entirely open channel and should most likely not cause any issues, there have been a number of confirmed complaints related to an open channel causing no bubbles at low flow.This visual defect is related to that issue and is an identified manufacturing error.Because of this, the complaint is confirmed.A non-conformance was opened, and this issue has been resolved.
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Search Alerts/Recalls
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