If additional information should become available, a supplemental medwatch will be submitted accordingly.Udi: (b)(4).Performed service & repair.Nothing noted in service history review that could have contributed to the complaint.Attached box label, and service report form.Could not duplicate the customer's complaint that the image cuts in and out.Multiple attempts to duplicate the complaint were made, and the unit passed all attempts.The unit passes all functional and diagnostic testing and is fully operational.A non-conformance search was performed for this product code 242400, lot om01460 combination and no non-conformances were identified.No further information regarding the technique or instruments used has been provided to determine a root cause for this failure.If any additional information is obtained, this complaint will be re-opened to capture that information.At this point in time, no corrective action is required, and no further action is warranted.This report is being filed from the etq complaint management system as required under mitek's corrective and preventative actions (capa) to file usa fda mdr missed malfunctions.
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It was reported by the customer that during an unspecified surgical procedure, it was observed that the image on the tck1 hd camera head device was cutting in and out.There was no delay in the surgical procedure as an identical spare device was used to complete the procedure.There was patient involvement reported.There were no injuries, medical intervention or prolonged hospitalization.The exact date of the event was unknown.All available information has been disclosed.If additional information should become available, a supplemental medwatch report will be submitted accordingly.
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