This event has been recorded by zimmer biomet under (b)(4).The previous work order in customer relationship management (crm) for ultra duo flex fluid cart serial number (b)(4) was reviewed and noted no related non-conformances, requests for deviation (rfd) or any other issues with the repair.The previous work order noted no issues with the device after repair and all verifications, inspections and tests were successfully completed.On 14 november 2018, it was reported from (b)(6) that a unit had a fluid leak.On 14 november 2018, (b)(4) was contacted about the cart and dispatched a service technician to be at the site.The technician arrived at the site and confirmed that the unit did have a fluid leak.The technician noted that caps were being used in place of manifolds which was causing the leaking.The technician used the instructed manifolds (per the ifu) and then verified that the unit was functioning as intended.The technician then returned the unit to service without further incident.The device was tested, inspected.Service work order (b)(4) on 14 november 2018.Based on the information provided, the root cause of the unit leaking was due to the account using a manifold lid and not using the entire manifold assembly when processing carts.The zimmer biomet transposal ultra evacuation technical manual states on page 9 to verify that all reservoirs have green lids/manifolds and that all of the ports are capped.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.
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