Alleged failure: details: preset pump pressure set to 25.Midway through the repair, the surgical team had to switch the crossflow out for another crossflow from another room because of excessive swelling.This is the second complaint, for excessive swelling, in the past 90 days from dr.(b)(6) filed in 4th quarter 2018.Pump software updated to current (b)(6) 2018.Dr.(b)(6) is considered one of the godfathers of arthroscopic shoulder surgery.This is not user error, improper set up or high pump pressure.Scoi uses day use tubing cassettes in combination with patient use tubing.Salesforce case number (b)(4).The failure(s) identified in the investigation is consistent with the complaint record.The probable root causes could be: 1) pressure sensor malfunction, 2) main board malfunction, or 3) software error.The product was returned for investigation and the failure mode will be monitored for future reoccurrence.
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