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Complaint conclusion: as reported, an attempt to insert a sheath introducer (si) brite tip (6f 11cm str) into the right superficial femoral artery was unsuccessful and the distal tip of the sheath became frayed.A second si brite tip (6f 11cm str) was opened and insertion was attempted again with the same results.A non-cordis sheath was opened and was able to be used to successfully complete the procedure.There was a little calcification reported at the insertion site.There was no patient injury reported.The devices were clinically used.There was no damage noted to the packaging of the devices.There was no difficulty removing the products from the package.The devices were stored and handled per the instructions for use (ifu).The devices were prepped per the ifu.There was no damage noted to the devices before attempting insertion.The devices were discarded, therefore will not be returned.A review of the manufacturing documentation associated with lot 17796887 was performed and it was found that the event experienced by the customer could be related to the manufacturing process.Based on the limited information available for review, it is not possible to determine what factors may have contributed to the reported issue.However, procedural factors, such as calcification at the insertion site, may have contributed to the reported event.Without the return of the device for analysis, the reported customer complaint could not be confirmed and no determination of possible contributing factors could be made.According to the product instructions for use, users are cautioned that if increased resistance is felt upon insertion of the catheter sheath introducer (csi), investigate the cause before continuing.If the cause of the resistance cannot be determined and corrected, discontinue the procedure and withdraw the csi as was done in this case.Based on the device history record review, there is no indication that the event is related to the device manufacturing process.Therefore, no corrective or preventative actions will be taken at this time.
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