The customer reported that the 250ml secondary infusion of venofer (250mg) was primed and the tubing was connected into the 20ml primary normal saline infusion at the y-site above the pump.The pump was programmed to infuse the saline at 175ml/hr and the venofer at 175.3ml/hr.At the start of the infusion the pump alarmed for occlusion.The nurse visualized the primary 500ml of ns (clear liquid) was flowing into secondary bag of venofer (dark liquid).The venofer bag was placed higher than the saline bag and the saline was placed lower with the use of the plastic gravity hook.All clamps were open and the iv site was patent.After changing out the tubing, the infusion worked perfectly with no pump change.There was no patient harm.
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