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The device was returned, decontaminated and visually investigated.Upon visual inspection, this complaint has been confirmed.The returned tip was returned with a defective heat shrink.The device was returned with a heat shrink that looked to have receive unintentional forces from both ends, causing the middle of the heat shrink to extrude.This may be the result of the heat shrink not being fully recovered during the assemble process.There is a slight gap between the heat shirk and back hub that may also imply that the heat shrink was not fully recovered.Unable to determine if that was the result of the defect, or the root cause of the reported issue.If the heat shrink was not fully recovered it is very possible that the device may have gotten caught on or in between another device, which would then cause movement to the heat shrink while still connected to the the grasper, hence the extrusion.Because of the condition of the returned device, a functional test is not possible.The type of defects noted on the heat shrink is very uncommon.For final inspection requirements, all devices are 100% inspected for damages and imperfections.It is not likely that the device left microline inc in this condition.The type of damages observed are the result of excessive force applied on a heat shrink that may have not been fully recoved.This complaint is confirmed.A device complaint history check was conducted on part number 3352 from this corresponding lot, and there have been zero additional complaints from this lot within the past year.Although there has been similar complaint from this part number, this is an isolated incident for this lot.The defect rate for this complaint is extremely low.
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