Manufacturer's investigation conclusion: the report of a console's screen going blank was confirmed through the analysis of data log files associated with this complaint.These consoles were evaluated and tested by mcs zurich.The first log file was successfully retrieved from 2nd gen primary console l06383-0005 (reported under mfr#: 2916596-2019-00563).Per the log file, at approximately 5:23pm on jan 15, 2019 an ifd-shutdown (display dark) occurred.Subsequently, voltage errors occurred, followed by system alert:s3 and set pump speed not reached:m5 alerts being triggered on the console.During these events, speed dropped from ~4500rpm and a flow of ~4lpm to a speed of ~3400rpm and flow of 0lpm.Although the console displayed a flow of 0lpm, flow was still available.The reported event was confirmed.The second log file was successfully retrieved from 2nd gen primary console l06383-0006.Per the log file, at approximately 7:22am on january 22, 2019 an ifd-shutdown (display dark) occurred.Subsequently, voltage errors occurred, followed by system alert:s3 and set pump speed not reached:m5 alerts being triggered on the console.During these events, speed dropped from ~4700rpm and a flow of ~4.1lpm to a speed of ~3600rpm and flow of 0lpm.Although the console displayed a flow of 0lpm, flow was still available.The exact motor used with each respective console during the events captured in the log files could not be conclusively determined.The investigation of the returned centrimag 2nd gen primary console (serial number: (b)(6) was performed by the r&d department of mcs zurich.During their investigation it was found that the console operated as intended.No fault was found with the console.The console was tested together with its associated motor (serial number: (b)(6), reported under mfr#: 2916596-2019-04271).During testing, a motor-stop event was observed.However, this event could not be reproduced during further testing.Although the root cause of the event could not be reproduced, the returned motor remained suspect.The root cause of the events captured on jan 22, 2019 could not be conclusively determined.Corrective action (capa) was opened to handle the motor issue and root-cause investigation.The console was evaluated further by the service depot and no display issues were reproduced.However, the console's battery was due for its routine maintenance, which was performed successfully.Full functional checkout was performed per the centrimag 2nd gen primary console service process and the unit passed all tests.The returned console was found to function as intended.The serviced and tested unit was returned to the rental pool.Reports of similar events will continue to be tracked and monitored.No further information was provided.The manufacturer is closing the file on this event.
|