During a service visit, a medivators field service engineer (fse) reported a facility had the incorrect water line disinfection (wld) cycle setting for their dsd-201 automated endoscope reprocessor (aer).There is a potential contamination risk from not performing the waterline disinfection for the required amount of time.The wld cycle was set to run for thirty minutes, instead of the required one hour, per the rapicide high level disinfectant instructions for use (ifu).The medivators fse informed the facility of the requirement to run the wld cycle for at least one hour per the rapicide ifu.The fse re-programmed the aer to run the wld cycle for one hour per specifications and showed the facility how to perform a wld with the correct settings.This aer was previously serviced by an unknown third-party company.Therefore, no information was provided to medivators regarding how long the wld cycle time was set incorrectly.There are no reported patient adverse events.This complaint will be monitored in the medivators complaint handling system.
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