The criticool was evaluated and we were unable to duplicate the customer complaint that the unit exhibited a "check core and operate" alarm; the system was found to be fully functional.The device will alarm if the sensors are not positioned appropriately, as it is unable to accurately read the temperature of the patient.The operator's manual provides the following statement: "the criticool device does not initiate thermoregulation if the core sensor is not properly inserted into the patient.Ensure that direct patient feedback is monitored at all times." we are currently working with the user facility to provide additional training to the staff.We will continue to monitor and trend similar reports of this nature.
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