Customer reported via phone call that they experienced high blood glucose level of 500 mg/dl.Customer¿s current blood glucose level was 271 mg/dl.The customer feels ok to troubleshooting high blood glucose level.Customer reported that they did not contacted their health care professional regarding the high blood glucose event.The customer did not provide any symptoms regarding high blood glucose.The customer was treated for the high blood glucose with insulin shots.Customer stated that the air bubbles noticed on reservoir.Approximate size of air bubbles was 3/ 4 th inches.Customer also stated that the time and date was not correct.The drive support cap appears normal.Customer stated that the displacement test was passed.The customer was neither in the emergency room, nor admitted into hospital as a result of high blood glucose.Based on customer report customer does not allege insulin pump was under delivering.The insulin pump and reservoir was not returned for analysis.
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