The end user stated, "ultrasound machine on standby, but while doing portable went through "syngo", a complete shut down.12 minute delayed service, tech at patient's bedside while machine does complete shut down twice in a row".My understanding is that while they were using the machine it did a complete shut down.We had siemens the manufacturer come out and they stated that the stand by battery needed to be replaced.This battery had been replaced only 2 months ago.Manufacturer response for ultrasound, siemens (per site reporter).They felt that the battery was bad and they came out and replaced it.Unit seems to be working 4 or 5 days later.However it is unclear to me as to why a battery would cause this machine to shut off while it is plugged in to ac power.
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