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Investigation ¿ evaluation.A visual inspection and functional testing of the returned devices was conducted.A document based investigation was also performed including a review of complaint history, device history record, drawings, the instructions for use, manufacturing instructions, quality control data, and specifications.Four empty pouches and three devices were returned for investigation.The returned packaging confirms lot number 9342377.Device a the device was returned with the handle between the open and closed positions.The basket formation is in the closed position.The male luer lock adapter (mlla) is tight.The collet knob is tight and secure.The polyethylene terephthalate tubing (pett) measures 2.5 cm in length.Visual examination noted the support sheath is severed at the nose of the mlla.There is a 1.2 cm gap between the points of separation exposing the cannulated handle.The distal segment of the support sheath and basket sheath are still adhered to the basket sheath.Functional testing notes the handle does not actuate the basket formation.Device b the device was returned with the handle in the open position and the basket formation is in the closed position.The male luer lock adapter (mlla) is loose.The collet knob is tight and secure.The polyethylene terephthalate tubing (pett) measures 2.5 cm in length.Visual examination noted the support sheath is severed at the nose of the mlla.With the handle in the opened position, 2.6 cm of the basket sheath is exposed.The distal segment of the support sheath and basket sheath are still adhered to the basket sheath.The basket assembly is bent at the end of the cannulated handle.Functional testing notes the handle does not actuate the basket formation.Device c the device was returned with the handle in the open position and the basket formation is in the closed position.The male luer lock adapter (mlla) is tight.The collet knob is tight and secure.The polyethylene terephthalate tubing (pett) measures 2.5 cm in length.Visual examination noted the support sheath is severed 2 mm from the nose of the mlla.There is a 4cm gap between the points of separation.The basket sheath is severed 2 mm from the nose of the mlla.There is a kink at 49 cm from the distal tip of the basket sheath.Functional testing notes the handle does not actuate the basket formation.A review of the device history record for lot 9342377 found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with complaint device lot 9342377.To conclude, three devices were returned.A visual exam notes the support sheath was severed on all returned devices.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: precaution: enclose the device in the sheath before removing from the tray/holder.Precaution: do not use excessive force to manipulate this device.Damage to the device may occur.Three of the four complaint devices were returned for evaluation.All three returned devices were found to be non-functional due to the orange support sheath having separated near the handle.The devices were also found to have bent / kinked coil assemblies that resulted from the separated support sheaths.Basket devices are inspected for functionality and damage multiple times during manufacturing and quality control checks.The devices are also packaged with the baskets open, the baskets for all three complaint devices were found to be closed.The devices likely functioned normally when packaged, but became damaged during use.The cause for the damage could not be determined, but contributing factors may have been user technique, device orientation, patient anatomy, and / or stone location.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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