A steris service technician arrived onsite to inspect the transfer carriage.The technician found that the transfer carriage did not properly engage with the docking station due to loose set screws in the roller bearing assembly inside the front leg and caster assembly.The technician tightened the set screws on the front leg and caster assembly to resolve the issue; however, this caused the trolley to bind when moved along the guide rails.The technician was unable to resolve the binding issue preventing the trolley from traversing the entire length of the carriage guide rails, therefore he recommended that the transfer carriage to be returned to steris for further evaluation.The transfer carriage is in the process of being shipped back to steris.A new unit was installed, and no additional issues have been reported.A follow-up mdr will be submitted should additional information become available.
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